Reference

How We Protect Your Privacy on astec88

When you open an account with us, your personal information stays secure and private.

Data encrypted at rest and in transitNo sale of personal information to third partiesPayment details handled by certified processors
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astec88 How We Protect Your Privacy on astec88
REACH US

Contact Us About Your Privacy

Team online

Live Chat

Open the chat widget in your account lobby during support hours (09:00–23:00 Indonesia time, seven days a week). Our team will help you with privacy requests and data access questions.

Email Support

Send a detailed message to our privacy team at [email protected]. Include your account username and the specific data or change you are requesting. Responses arrive within 48 hours.

In-Account Messages

Log into your astec88 account, go to Settings > Messages, and submit a privacy or data request. You will receive a reply directly in your inbox within two business days.

HOW WE OPERATE

How astec88 Handles Your Information

Account Verification

When you sign up, we verify your identity and payment method to prevent fraud and meet financial reporting standards. DANA, OVO, GoPay and QRIS transactions are matched to your registered account details before any funds are credited.

Encryption & Storage

All passwords are hashed using industry-standard algorithms; payment card numbers are not stored on our servers. Sensitive data is encrypted both in transit (HTTPS) and at rest using AES-256 encryption.

Cookie & Tracking

We use cookies to remember your login session and game preferences, and to measure how you navigate the lobby. Where local law permits, we also use cookies for fraud detection and to show relevant content on your next visit.

Data Retention

Account and transaction records are kept for the life of your account plus five years afterward, in line with Indonesia financial regulations. Gameplay logs are retained for 12 months to support withdrawal verification and dispute resolution.

Third-Party Sharing

We do not sell your personal data. We share payment details only with payment processors (DANA, OVO, GoPay, QRIS networks and acquiring banks) to complete deposits and withdrawals. Fraud-detection partners also receive hashed account activity, never your name or contact details.

Your Rights

Where local law permits, you can request a copy of your data, correct inaccuracies, or ask us to delete your account. Contact [email protected] or use in-account messaging. Processing requests normally take five to ten business days.

Questions About astec88 Privacy

When you close your account, your login credentials and gameplay history are retained for five years to comply with Indonesia financial law. Personal details such as your name and phone number remain accessible to you through a data-access request. After the retention period, all records are permanently deleted unless we have a legal obligation to keep them.

No. We store only a reference to your transaction (the date, amount, and status), not your payment details. The actual account numbers and authentication tokens are held by the payment networks and acquiring banks. This separation protects you from the risk of data breaches exposing sensitive financial information.

We do not sell your personal data to marketers or advertisers. We may send you emails or in-app messages about new games, promotions, and account activity, but only to the email address you registered. You can opt out of promotional messages in your account settings at any time.

Change your password immediately from the Settings > Security page, then contact our support team via live chat (09:00–23:00 Indonesia time) or email [email protected]. We will review your account for unauthorised access, freeze deposits if needed, and guide you through recovery steps.

Gameplay records and bet histories are retained for 12 months from the date of play. This allows us to investigate disputes, resolve withdrawal requests, and detect patterns that may indicate fraudulent activity. After 12 months, logs are archived and no longer accessible via your account dashboard.

Yes, we use cookies to maintain your login session and to measure how you use the lobby. Most browsers allow you to block cookies, but doing so may prevent you from logging in or using certain lobby features. Functional cookies (session and security) cannot be disabled; analytical cookies can be turned off in your account privacy settings.

Submit a data-access request via email to [email protected], through in-account messaging (Settings > Messages), or by contacting live chat. Include your full account username. We will compile and send your data within five to ten business days, at no charge, where local law permits.

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